Instant answers.
Happier customers.
From status checks to smart handoffs, your inbox just got lighter. The Support Bot Template turns routine questions into instant resolutions.
Lower cost per contact. Higher FCR.
Deliver instant answers and clean handoffs—at a fraction of the cost of live support.
Instant answers, zero dead ends
24/7 self-service for status, how-tos, and quick fixes. If transfer is off, we offer a ticket—no dead ends.
Lower cost per contact
Deflect routine volume and shorten live AHT with pre-captured context. Queries don't just sit in the queue.
Better data, faster resolution
Agents receive structured details. Fewer back-and-forths, higher FCR, and clear summaries.
Revenue & retention assist
Plan info on tap. Urgent retention routing on cancel requests ensures you never miss a save opportunity.
Everything needed to scale support
Why we win
- Guardrails that protect CX: No false promises. If we can't solve it, we ticket it.
- Voice-first clarity: One question at a time. Read-back rules for accuracy.
- Platform-agnostic: Works seamlessly with major ticket MCPs (e.g., Freshdesk).
Ready to automate?
See it resolve a ticketCommon Questions
No—routine deflection and clean handoffs free agents for complex work.
Minimal. You just need to fill tags and map ticketing/telephony endpoints.
The bot apologizes and offers ticket creation immediately. We never leave a customer hanging.
One-question turns and read-backs reduce errors significantly compared to open-ended bots.